4 Principles for Making Digital Transformations Work

Government agencies can complete effective digital transformations but it takes new technologies and management practices.

GSA Needs to Verify Who’s Logging in to Login.gov

GSA wants to make it easier to sign in to government websites without making citizens less secure.

GSA Taking Quotes for IT Modernization Centers of Excellence

It's the next step in the White House's plan to update government tech.

The People Who Read Your Airline Tweets

“There are a lot of whiners, but the good thing is we help the whiners, too.”

IG Pushes For Better Customer Experience At Postal Service

One of the first things the service needs to do is to get more feedback from customers.

White House Unveils Latest Plan to Fix Government Technology

The first center of excellence will be a partnership between the Agriculture Department, White House, General Services Administration and industry.

A Unified Reporting Portal Would Help Government and Grant Recipients

A portal could make grantees’ lives easier, but also offer the federal government a better way to evaluate risks.

3 Ways to Infuse Digital into Your Agency’s DNA

Random acts of digital aren't enough for a transformation.

Rethinking Federal Customer Experience

This ebook looks at how agencies are baking customer experience into their missions.

Report: Government Websites Are (Somehow) Getting Worse

Most federal websites fail metrics related to load time and secure connections, according to a think tank assessment.

GAO: Federal CIO Shirking Oversight Responsibilities On Critical Projects

The lack of CIO involvement in major projects could allow them to slide off the rails, GAO says.

Federal Agency Customer Experience Act Clears Senate

The legislation awaits a markup from the House Oversight and Government Reform Committee.

This One Rule Informs All of Veterans Affairs' Customer Service Decisions

Bells and whistles are great, but they don't matter if they aren't helping customers, Veterans Affairs Department's Lynda Davis said.

Customer Experience Bills Pose Hidden Risks for Citizens

A section of the bills calls for anonymizing data, but that could prevent some agencies from helping with their outreach missions.

It's Time Agencies Rethink the Citizen

Are agencies thinking about citizen engagement the right way?

Trump's Tech Team Wants to ‘Wow’ Public

The Office of American Innovation isn't interested in tech for tech's sake. It's to make government more efficient.

This Customer Experience Bill Is Building Momentum

Here's why digital and customer experience pros in government should care.

Federal Government Provides ‘Worst of the Worst’ Customer Experiences

Federal agencies and programs like Healthcare.gov continue to rank toward the bottom of Forrester Research's Customer Experience Index.